Help Centre
Find answers to common questions, troubleshoot issues, and learn how to get the most out of Zypra.
How Can We Help?
Browse by category to find what you need.
Getting Started
Download, install, and set up your Zypra app in minutes.
Minting Coins
Understand daily minting, walking rewards, and ad bonuses.
Sending & Receiving
How to transfer coins to people nearby via Bluetooth.
Security & Privacy
Your data, your device, your coins. Learn how Zypra protects you.
Troubleshooting
Fix common issues with transfers, minting, and connectivity.
Device & App
Compatibility, updates, storage, and device management.
Common Questions
Quick answers to the most frequent support requests.
Zypra will be available as a free download on the App Store (iOS) and Google Play (Android). Once installed, open the app and you can start minting right away — no account creation or registration required.
Daily coin minting resets at midnight in your local timezone. Ensure you open the app at least once per day to claim your 10 base coins. Walking coins require the step counter permission to be enabled in your device settings. If the issue persists, try restarting the app.
Make sure Bluetooth is enabled on both devices and that the Zypra app is open and in the foreground on both. Move the devices close together. If the issue persists, switch Bluetooth off and on again on both devices and retry the transfer.
Your coins are stored only on your device — Zypra keeps no copy on any server. If you enabled the optional encrypted backup to your own personal cloud (iCloud on iOS, Google Drive on Android), you can restore your wallet on a new device; coins you had already sent on cannot be duplicated or recovered. Without a backup, losing your phone means losing your coins — just like losing a physical wallet.
First, make sure you are running the latest version of Zypra from your app store. Force-close the app and reopen it. If the problem continues, clear the app cache (Settings > Apps > Zypra > Clear Cache on Android; delete and reinstall on iOS). Your coins are preserved through app updates and reinstallation on the same device.
Each device keeps its own independent coin balance. You can install Zypra on several devices, but coins are not synchronised between them. To move coins from one device to another, simply transfer them using the standard peer-to-peer transfer.
Zypra is a private digital token. Unlike most cryptocurrencies, Zypra coins are minted locally on your device — not on a blockchain. There are no miners, no validators, and no energy-intensive processes. Think of it as a closed-loop digital token that lives on your phone.
No. Zypra does not require registration, accounts, or any personal information. We don\'t collect names, emails, phone numbers, or identity documents. Zypra never takes custody of your coins — private by data-minimisation.